Frequently Asked Questions
&
Inn Policies
Check-in and Check-out Times
Check-in is at 3 PM and check-out is by 11 AM. Early check-in and/or late check-out may be available upon request for an additional fee and is subject to availability. Please contact us prior to your arrival or departure to inquire about availability and applicable fees.
Breakfast Offerings
We provide a delicious delictables each morning for breakfast. Please advise of any food allergies ahead of your arrival.
Room & Premises Amenities
All rooms include Wi-Fi, air conditioning, antique furnishings and modern amenities. There is a common area fridge for keeping small food, drink and medication items accessible 24 hours a day. There is ample on-site parking and an Island-wide taxi service through a third-party company. Service and cost are arranged directly by guests and the taxi company.
Local Attractions
Explore all that the East End of Long Island has to offer, with nearby beaches, hiking trails, shopping, restaurants, wineries, breweries, and charming towns.
Pet Policy
We welcome only service animals, as defined by applicable law, on the premises. For purposes of this policy, a service animal is a dog that has been trained to perform specific work or tasks directly related to the disability of the person requiring the need of the service animal. Service animals must remain under control of their handler at all times and must not pose a direct threat to the health or safety of others or cause significant disruption to operations. The Inn reserves the right to require the removal of a service animal that is out of control, not housebroken, or otherwise excluded as permitted by applicable law. This policy will be administered in accordance with all applicable federal, state, and local laws governing service animals and reasonable accomodations.
Public Transportation to the Island
Shelter Island is accessible by ferry from Greenport, NY and North Haven, NY. The Long Island Railroad and the Hampton Jitney provide service to Greenport and the ferry is within walking distance of the train and bus. The Long Island Railroad and the Hampton Jitney also provide service to East Hampton and Southampton, NY, but you will need transport to the South Ferry if arriving from the South Fork of Long Island.
Reservation & Cancellation Policies
All reservations must be secured with a valid credit card at the time of booking. A confirmation email will be sent once your reservation is successfully processed.
Cancellations must be made one week in advance of a reserved check-in date (based on our premises local time zone) for a refund less a processing fee. Cancellations made less than one week ahead of the scheduled check-in time may be subject to a fifty percent (50%) charge of the total reservation amount. No-shows will be charged the full reservation amount.
Modifications to reservations are subject to availability and may result in rate adjustments. Please contact us as soon as possible if you need to make changes to your booking.
Cancellations must be made one week in advance of a reserved check-in date (based on our premises local time zone) for a refund less a processing fee. Cancellations made less than one week ahead of the scheduled check-in time may be subject to a fifty percent (50%) charge of the total reservation amount. No-shows will be charged the full reservation amount.
Modifications to reservations are subject to availability and may result in rate adjustments. Please contact us as soon as possible if you need to make changes to your booking.